Terms of Service

Article 1 - Definitions

In these Terms and Conditions:

- Entrepreneur: Novelio Group Limited, registered in Hong Kong.

- Consumer: a natural person acting for purposes which are outside their trade, business, craft, or profession.

Article 2 - Identity of the Entrepreneur

Novelio Group Limited

Flat 5, 4/F, Won Hing Building

74-78 Stanley Street, Central, Hong Kong

Company Number: 78348678

Email: contact@novelio-group.com

Article 3 - Applicability

These terms apply to all offers, orders, and distance contracts between Novelio Group Limited and the consumer.

Article 4 - The Offer

All offers are non-binding and may be subject to limited availability or conditions. These will be clearly stated in the

product description.

Article 5 - The Agreement

The contract is formed when the consumer places an order and receives a confirmation email.

Article 6 - Right of Withdrawal

Consumers have the right to withdraw from the contract within 14 days of receiving the product, without providing any reason. To initiate a return, contact us at contact@novelio-group.com.

Article 7 - Costs and Refunds in Case of Withdrawal- Consumers pay for return shipping.

- Refunds will be made to the original payment method within 7 days after inspection.

Article 8 - Pricing and Duties

- Prices are listed in local currency and may vary.

- Shipments originate outside the EU; customs duties or VAT may be charged upon delivery. These are the consumer's responsibility.

- We reserve the right to correct pricing errors without obligation to fulfill the order.

Article 9 - Product Compliance and Warranty

Our products conform to the contract and are suitable for normal use.

If a product is defective, consumers must report the issue within 7 days of delivery.

Article 10 - Delivery and Execution

Orders are shipped within 1-3 business days. Estimated delivery time is 3-8 business days. Maximum delivery period: 30 calendar days. See our Shipping Policy for full details.

Article 11 - Payment

Payment must be made during the checkout process. Orders are not shipped until payment is confirmed.

Article 12 - Complaint Procedure

Complaints must be submitted via email to contact@novelio-group.com within 7 days of delivery.

Article 13 - Governing Law

These Terms are governed by Hong Kong law. However, this does not affect your statutory rights under the law of your country of residence in the EU.