Return & Refund Policy

Return Window: 14 calendar days from the date of delivery.

Return Conditions:

- Unused, in original packaging, with tags.

- No signs of wear or use.

- Include order number.

Refunds:

- Processed within 5 business days of receiving return.

- Funds appear within 7 days depending on payment provider.

- No restocking fees.

Damaged or Incorrect Items:

Send photos/videos to contact@novelio-group.com

Cancellations:

- Must be requested within 6 hours of order.

- Email: contact@novelio-group.com

Return Address:

Not the same as company address. Contact us to receive return instructions for your country.

For all inquiries, please contact us at:

Novelio Group Limited,

Flat 5, 4/F, Won Hing Building

74-78 Stanley Street, Central, Hong Kong

Company number: 78348678

Email: contact@novelio-group.com