Shipping Policy

Shipping Regions: United Kingdom, European Union.

Processing Time: 1-3 business days (excluding weekends/holidays).

Delivery Time: Average 3-8 business days; maximum 30 calendar days due to customs or high demand.

Shipping Fees: Calculated at checkout based on destination and shipping method.

Tracking: Provided by email once the package is shipped.

Delays: We are not responsible for customs or carrier delays. Your patience is appreciated.

Damaged Goods: Contact us with photo/video evidence at

contact@novelio-group.com

Cancellations: Possible within 6 hours of order placement. After that, orders are processed and cannot be canceled.